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GuidesReplying to Reviews

Replying to Reviews

Prooflio’s Unified Inbox allows you to monitor and reply to reviews across all platforms from a single interface, ensuring you never miss a customer’s feedback.

Monitor All Reviews

See every review in real-time, regardless of where it was posted:

  • 10+ Native Integrations: Sync with Google Business, G2, Trustpilot, Capterra, Amazon, Product Hunt, Yelp, App Store, and Google Play.
  • Historical Sync: Prooflio imports all past reviews for your organization.
  • Continuous Monitoring: We automatically check for new reviews and ratings.
  • Real-time Notifications: Receive instant alerts via email or Slack when a new review is received.

Replying directly to Google Business

Prooflio allows you to publish responses directly to Google without leaving the dashboard:

  1. Log in to your Prooflio Dashboard .
  2. Navigate to Reviews > Unified Inbox in the sidebar.
  3. Select a review from Google Business.
  4. Type your response in the Reply box.
  5. Click Publish Reply.

Your response will be instantly published to your Google Business profile.

Responding to Other Platforms

For platforms that don’t allow direct API-based replies, Prooflio provides a streamlined workflow:

  1. Select a review from G2, Trustpilot, or Capterra.
  2. Click Reply on Platform.
  3. Prooflio will take you directly to the review on the respective site.
  4. Once you’ve responded, you can mark the review as Replied in your dashboard.

Team Collaboration

Invite your team to collaborate on review management:

  • Assign Reviews: Delegate specific reviews to your team members for follow-up.
  • Role-Based Access: Grant team members Admin, Manager, or Member access to your organization.
  • Internal Comments: Add notes or comments to reviews for your team’s reference.
  • Activity Feed: Monitor your team’s review responses and engagement.

Smart Alerts

Prooflio’s smart alerts help you stay on top of critical feedback:

  • Negative Review Alerts: Receive instant notifications when you get a 1, 2, or 3-star review.
  • Sentiment Shift Alerts: Get notified when your aggregate sentiment score significantly drops.
  • Response Time Alerts: Monitor how quickly your team is responding to new reviews.

Next Steps

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