Dashboard

The Prooflio Dashboard is your command center for review intelligence. It provides an immediate overview of your customer feedback across all platforms.

Key Metrics at a Glance

The top of your dashboard highlights critical KPIs for your organization:

• Total Reviews: The total number of reviews aggregated from all connected sources.
• Average Rating: Your weighted average rating across Google, G2, Trustpilot, etc.
• Sentiment Score: A 0-100 score indicating overall customer satisfaction.
• New Reviews: The count of reviews received in the last 7, 30, or 90 days.

Sentiment Timeline

The central visualization on the dashboard is the Sentiment Timeline. This interactive chart shows:

• Daily/Weekly Volume: The number of reviews received over time.
• Sentiment Distribution: The ratio of positive, neutral, and negative feedback.
• Trend Indicators: Automatic detection of sentiment shifts (e.g., “Sentiment is up 12% compared to last month”).

AI Theme Clusters

The dashboard displays your top Theme Clusters, allowing you to see which topics are most discussed by your customers.

• UX & Usability: Feedback on your product’s design and ease of use.
• Customer Support: Praise or complaints about your support team’s speed and helpfulness.
• Pricing & Value: How customers perceive your product’s cost vs. its benefit.
• Performance: Reports on speed, stability, and bug frequency.

Recent Activity

A live feed of the latest reviews across all platforms. You can click any review to:

• Read the full text.
• View AI sentiment and theme tags.
• Reply directly (if the platform supports it, such as Google Business).
• Add to a Widget or “Wall of Love” with one click.

Intelligence Briefs

The dashboard provides a preview of your latest Weekly AI Brief, summarizing the most important feedback trends and recommending specific actions to improve your product or service.