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FeaturesAI Analytics

AI Analytics

Prooflio’s AI Analytics turns raw text reviews into deep revenue intelligence. It helps you understand the “Why” behind your ratings.

Sentiment Analysis

Our AI scores every review for sentiment on a scale from -1 to +1, then aggregates these into three simple categories:

  • Positive: Enthusiastic feedback and praise for your product.
  • Neutral: Balanced or purely factual feedback.
  • Negative: Complaints, feature requests, or frustrations.

AI sentiment analysis is over 90% accurate and can even detect sarcasm and context-dependent phrasing in reviews.

Theme Clustering

Theme Clustering is our most powerful AI feature. It automatically groups related reviews into themes, helping you identify what your customers love or hate.

  • Automatic Categorization: Our AI clusters reviews into themes such as UX, Pricing, Customer Support, Onboarding, and Performance.
  • Theme Sentiment: See the specific sentiment score for each theme. For example, “Support” might have a +0.9 score, while “Pricing” has a -0.2 score.
  • Theme Volume: Understand which themes are most discussed by your customers to prioritize your roadmap.

SWOT Generator

Based on your aggregated reviews, our AI generates a comprehensive SWOT Report (Strengths, Weaknesses, Opportunities, and Threats).

  • Strengths: What are your customers most consistently praising?
  • Weaknesses: Which product or service areas are causing the most friction?
  • Opportunities: What features or services are customers asking for?
  • Threats: Which competitors are mentioned, and what do they do better?

Weekly Intelligence Briefs

Prooflio sends you an automated Weekly Intelligence Brief via email and Slack. This brief summarizes:

  • Sentiment shifts: Did your overall rating improve or decline?
  • Top positive/negative reviews: The most impactful feedback from the week.
  • Theme of the week: Which topic saw the most engagement?
  • Actionable recommendations: Data-driven suggestions on how to improve.

Sentiment Timeline

The Sentiment Timeline allows you to track your aggregate customer satisfaction across all review sources over any time period (daily, weekly, monthly, or yearly). Use this to see the impact of product releases, marketing campaigns, or changes in your support strategy.

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