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Review Management

Prooflio centralizes all your customer feedback into a single, AI-powered inbox. Whether it’s Google, Yelp, Trustpilot, or industry-specific sites, you can manage everything from one place.

Multi-Platform Monitoring

Prooflio monitors 35+ review platforms automatically. Our system uses a combination of official APIs and high-frequency scrapers to ensure your review data is always fresh.

  • Google Business Profile: Full API integration for reviews and replies.
  • Major Platforms: Yelp, Trustpilot, Facebook, G2, Capterra, and more.
  • Industry-Specific: Specialist sites for healthcare, law, hospitality, and home services.
  • Real-time Alerts: Get notified via email or Slack the moment a new review is posted.

Unified Review Inbox

The Unified Inbox is the mission control for your reputation. It’s built for teams of all sizes to collaborate and respond faster.

  • Search & Filter: Use semantic search (“Ask My Reviews”) or traditional keyword filters.
  • Assignment: Assign reviews to specific team members or departments (e.g., Support, Product, Sales).
  • Escalation: Flag reviews that need manager approval or urgent attention.
  • Status Tracking: Track reviews by status (New, Replied, Ignored, Flagged).

AI-Powered Review Replies

Don’t let reviews go unanswered. Prooflio’s AI Reply Agent helps you draft professional, personalized responses in seconds.

  • Context-Aware: Our AI reads the full text of the review and drafts a response that addresses specific customer points.
  • Brand Voice: Configure your AI to match your brand’s tone—whether it’s professional, friendly, or formal.
  • Reply Approval Workflow: Drafts are created by AI, reviewed by your team, and then published. This ensures quality and consistency.
  • Auto-Response Rules: Set rules to automatically reply to 5-star reviews or reviews with specific keywords, freeing up your team for more complex issues.

Review Request Campaigns

Proactively grow your reputation with automated Review Request Campaigns.

  • Email Campaigns: Send personalized email requests to your customers after a purchase or interaction.
  • Smart Routing: Use “Review Funnels” to route happy customers to review platforms and unhappy customers to a private feedback form.
  • Campaign Analytics: Track open rates, click rates, and the number of reviews generated per campaign.
  • CSV Import: Easily upload your customer list via CSV to start a new campaign.
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